By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.
CloseTheGap is a Dutch based company and complies with Dutch consumer law including the Distance Selling Regulations. This means that shopping with CloseTheGap is safe. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 14 days from receipt. After cancelling you have 14 days to return the product. To use this right send an email to firstname.lastname@example.org
How to return an item:
We recommend that you contact us by email first at email@example.com as in many cases we can help without a return. Please be honest, we want to help you but we need all the facts. Please read the postage refund guidelines (see below) carefully and include all required details and receipts on your returns form. We cannot process postage refunds retrospectively. Please ensure your item is safely packaged, it is your responsibility until it arrives at our premises. If you wish to return a non-faulty item, it must be in an “as new and resalable condition”.
Postage Refund Guidelines
You can apply for a return postage refund in the following situations:
- The item is faulty
- The item is incorrect and doesn’t match the order placed
- The item is damaged on arrival
- Postage refunds are not possible for returns without fault.
- Postage for returns must be paid for by the customer initially. We are not liable for any goods damaged or lost in transit.
- We recommend you use recorded delivery and gain proof of postage to cover you in case of loss.
All CloseTheGapl products come with a 2 year manufacturer’s warranty, this does not affect your statutory rights and is in addition to them. The warranty and other associated services only apply to the original owner and claims under warranty require proof of purchase (your order number) to be valid. Warranties start from the date of purchase, and will expire 2 years after this date even if parts are replaced within this time. Warranty does not apply cosmetic damage, unless the item is faulty from new. On receipt we process all items in date order and aim to respond to each warranty query within 3 working days.
CloseTheGap cannot take any liability for 3rd party costs, expenses, damages or consequential damages. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. Our warranty and liability applies only to the parts exclusively to the original owner. This warranty does not affect your statutory rights.
Fair Wear and Tear
The CloseTheGap products are designed to be fit for purpose for their intended use. Items which are abused, neglected or crashed are not eligible for warranty replacement.
Prices include VAT (Value Added Tax) at the standard NL rate of 21%. While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped. The contract of sale is formed once we accept your order offer and physically ship the items. Up until this point we may reject your order and return any payment made. Depending on stock levels we reserve the right to change our prices and special offers. Published materials will be correct at the time of publishing, but new items and new batches of existing products may vary in price.
CloseTheGap accept most major credit and debit cards for online orders via iDeal, Creditcard and Paypal. We also accept bank transfers but this can lead to delays of several days as the process is not automated. Any and all transfer fees must be paid by the customer. In most cases it is quicker, cheaper and easier to use iDeal, Creditcard or Paypal. Orders will be charged in full at the time of order, this will include the cost of any out of stock items. If there is a stock issue or other problem, you will be contacted and your subsequent request for a refund or alternative will be processed as soon as possible.
CloseTheGap does not accept:
American Express Cards
Cash through the post
Due to varying Exchange Rates all payments made to CloseTheGap must be in Euro`s. Any costs involved if this is not adhered to will be billed before the goods are released.
iDeal, Creditcard and Paypal are simple, quick and secure methods for online payments. CloseTheGap does not deal with your credit card information and it is transferred using an SSL encryption through iDeal, Creditcard or Paypal’s website. When paying with Paypal you can either use your paypal account, or if you do not have a Paypal account you can use the pay with card function.
Credit Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. All online card data is handled by 3rd party card processing companies and not HideMyBell. Both iDeal, Creditcard and Paypal offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with all major browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send to our payment providers. When your order is processed your encrypted credit card number is removed from the web server.
It is impossible for someone to obtain your credit card number from CloseTheGap so you can order with confidence!
CloseTheGap are committed to protecting your privacy. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, and associated details. This allows us to process and fulfil your orders and to notify you about your order status. You have trusted us by giving us these details and CloseTheGap promise not to use these details for any other reason other than processing your order or informing you about the products and services of CloseTheGap. We will not pass any of your details on to third parties for profit or otherwise.
What are cookies?
Cookies are plain text files containing small amounts of anonymous information that are created and stored on your computer, mobile or other device when you visit a website. They can be used for lots of different purposes, like saving shopping baskets, enabling smooth login, pre populating forms and remembering preferences. Cookies are not harmful and cannot scan or retrieve your personal information.
Please be aware if you choose to restrict or block cookies it may impact the functionality or performance of the website, or prevent you from using certain services.
When placing an order you guarantee that all the information given to CloseTheGap is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order.
By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already transfered to us. We will always make every effort to supply you with the products listed in your order confirmation. We cannot accept liability for any losses due to inaccurate information confirmed at the time of order.
CloseTheGap updates the availability of the entire stock list constantly. Items that are ‘Out Of Stock’ will be displayed as such. In the rare event of a problem with availability of a product marked ‘In Stock’, we will contact you. You may then choose to cancel the order, substitute the item for another colour or style, or wait until the item becomes available.
Out of Stock Orders
There are times when items become temporarily ‘Out Of Stock’, and these items are marked as such in the site. If you order an ‘Out Of Stock’ product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Note by confirming your order in checkout you have authorised your card to be charged, if you wish to have a refund at any time you can contact us to request this.
Copyright and ownership of Information
CloseTheGap creates the majority of the pictures and descriptions for the website. This information is copyright of HideMyBell and may not be used by any other party without express permission of CloseTheGap. CloseTheGap website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with HideMyBell or where HideMyBell had expressly requested the process. All pictures, material, code, intellectual property and descriptions are the property of CloseTheGap. They may not be copied or used without the express permission of these parties.
Accuracy of Information
We put a lot of time and effort into describing and photographing the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect when you are inspecting your new goods, we will be happy to replace or refund the product if returned in an “as new and resalable condition” within the returns period.
Accuracy of colours and colour matching
Due to sourcing from many suppliers and material and manufacturing variations we cannot guarantee a colour match between any of our products. If you are not happy with the colour or finish of anything you can return it under your statutory rights. We cannot accept colour variation as a reason for rejection.
If we decide to change our Terms and Conditions, we will post changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
CloseTheGapl disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
CloseTheGap take environmental responsibility very seriously. All of our waste is pre-sorted to remove all recyclable materials before disposal to reduce our landfill. To reduce waste we package our deliveries in the minimum viable packaging required to get the product to you safely and the majority of our packaging is recyclable in most locations.